Company Policy
GUARANTEED 100% Customer Satisfaction
Proprietary Manufacturing Processes
250 Laundry Cycles on all our products following simple guidelines.
Quality Raw Materials
Tours: N/A
Tours of any of our facilities are unavailable due to our Proprietary Manufacturing Processes and strict Post-COVID Company Guidelines.
Samples:
CASTELLO® Home: There is a Sample Listing where you can select from 1-5 swatches of any of our fabrics.
CASTELLO® Design & Hotel:
Running Samples: No Charge (Sample Availability)
Pre-Production Samples: No Fee
One Off Sample: Fees Apply
Shipping:
CASTELLO® Home: FOB Destination
CASTELLO® Design: FOB Factory
CASTELLO® Hotel: FOB Destination Warehouse
Credit Notes:
Applied to Next Order
50% of Credit Note Value Applied to Order
No Time Frame to Use Credit Notes
Production:
CASTELLO® Home:
Stock 2-5 Days.
Made-To-Order 3-4 Weeks
CASTELLO® Design:
Custom Made 6-12 Weeks
CASTELLO® Hotel:
Stock: 1-2 Weeks
Made-To-Order 4-6 Weeks
Where does CASTELLO* products ship from?
CASTELLO®:
Warehouse & Distribution: ITALY - USA - CANADA.
How do I return an item?
Simply give us a call; 1+(540) 650-1935, email; Accounting@CASTELLO1935.com or chat online. One of our Customer Service team members will be more than happy to assist in this process and provide all the necessary information and arrange for pickup. Your complete satisfaction is our only concern.
Contact Information
CASTELLO® welcomes your questions or comments regarding our Company Policy.
If you believe that CASTELLO® has not adhered to this Statement, please contact us:
CASTELLO® Group
Email: Accounting@CASTELLO1935.com
Telephone: 1+ (540) 650-1935
CASTELLO® Inc. - Virginia, United States of America IRS: 65-1209135
CASTELLO® Ltd. - Quebec, Canada HST: 84990 6334 RT0001
CASTELLO® 1935 Srl. - Milan, Italy VAT: 095 484 80962
This document has been updated as of January 01, 2024