Company Policy

GUARANTEED 100% Customer Satisfaction

  • Proprietary Manufacturing Processes

  • 250 Laundry Cycles on all our products following simple guidelines.

  • Quality Raw Materials

Tours: N/A

  • Tours of any of our facilities are unavailable due to our Proprietary Manufacturing Processes and strict Post-COVID Company Guidelines.

Samples:

  • CASTELLO® Home: There is a Sample Listing where you can select from 1-5 swatches of any of our fabrics.

  • CASTELLO® Design & Hotel:

    • Running Samples: No Charge (Sample Availability)

    • Pre-Production Samples: No Fee

    • One Off Sample: Fees Apply

Shipping:

  • CASTELLO® Home: FOB Destination

  • CASTELLO® Design: FOB Factory

  • CASTELLO® Hotel: FOB Destination Warehouse

Credit Notes:

  • Applied to Next Order

  • 50% of Credit Note Value Applied to Order

  • No Time Frame to Use Credit Notes

Production:

  • CASTELLO® Home:

    • Stock 2-5 Days.

      Made-To-Order 3-4 Weeks

  • CASTELLO® Design:

    • Custom Made 6-12 Weeks

  • CASTELLO® Hotel:

    • Stock: 1-2 Weeks

    • Made-To-Order 4-6 Weeks

Where does CASTELLO* products ship from?

  • CASTELLO®:

    • Warehouse & Distribution: ITALY - USA - CANADA.

How do I return an item?

  • Simply give us a call; 1+(540) 650-1935, email; Accounting@CASTELLO1935.com or chat online. One of our Customer Service team members will be more than happy to assist in this process and provide all the necessary information and arrange for pickup. Your complete satisfaction is our only concern.

Contact Information

CASTELLO® welcomes your questions or comments regarding our Company Policy.

If you believe that CASTELLO® has not adhered to this Statement, please contact us:

CASTELLO® Group

Email: Accounting@CASTELLO1935.com

Telephone: 1+ (540) 650-1935

CASTELLO® Inc. - Virginia, United States of America IRS: 65-1209135

CASTELLO® Ltd. - Quebec, Canada HST: 84990 6334 RT0001

CASTELLO® 1935 Srl. - Milan, Italy VAT: 095 484 80962

This document has been updated as of January 01, 2024